Returns & Exchanges

We want you to feel confident shopping with Brookluxy. If something isn't right, we're here to help — within the guidelines below.

Returns
We accept returns on eligible items within 30 days of delivery.
To qualify for a return, items must be:
- Unworn and unused
- In original condition
- With all original tags attached
- Returned in original packaging
- Accompanied by any promotional items or gifts included with the order (e.g. socks, accessories). If promotional items are not returned, their retail value will be deducted from the refund.
Items that do not meet these conditions may not be eligible for a refund.

Packaging Condition
Items must be returned in their original, undamaged shoebox. The shoebox is considered part of the product. If the shoebox is returned damaged, defaced, or used as the outer shipping box, a restocking fee of $10 will be deducted from your refund.

Exchanges
We're happy to offer exchanges for size or style within the same 30-day return window, subject to product availability. Exchanges are a great option if you need a different fit or color and want the fastest resolution.

Non-Returnable Items
The following items are not eligible for return or exchange:
- Final sale or clearance items
- Gift cards
- Items showing signs of wear, use, or damage
- Items returned without original tags or packaging
Any non-returnable items will be clearly marked at the time of purchase.

Return Shipping
We provide a prepaid return label for approved returns. A flat $15.00 return shipping fee will be deducted from your refund to cover the cost of the label. Original shipping charges are non-refundable.
Returns for items that arrived damaged or incorrect are free of charge — no fee will be deducted.
If a prepaid label is provided and the return is not approved upon inspection, the cost of the label may be deducted from any applicable refund.
We recommend keeping proof of drop-off, as Brookluxy is not responsible for items lost in transit.

Refunds
Once your return is received and inspected, we'll notify you of the approval status within 3 business days. Approved refunds will be issued to the original payment method within a few business days. Processing times may vary depending on your bank or payment provider.

Quality Claims
If you believe you have received an item that does not meet quality standards or is not as described, please contact us at hello@Brookluxy.com immediately upon receipt. We take all quality concerns seriously and require the item to be returned to us for inspection before any refund or resolution is issued. Refunds for quality claims will only be processed after inspection confirms the issue.

How to Start a Return or Exchange
To begin a return or exchange, contact us at hello@Brookluxy.com with your order number and either the correct size you need or the reason for your return. Do not send items back without first receiving authorization — unauthorized returns will not be accepted.

Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us as soon as possible after delivery with photos so we can evaluate the issue and make it right.

Cancellations
Orders may be cancelled within 24 hours of purchase by contacting us at hello@Brookluxy.com. Once an order has been fulfilled and shipped, it cannot be cancelled. Please refer to our return policy above if you wish to return an item after delivery.

Our Commitment
Brookluxy is operated by Azend Wellness, LLC, and we're committed to fair, transparent policies and responsive customer support. If you have questions about returns or exchanges, don't hesitate to reach out at hello@Brookluxy.com.